K-Nine Pros — Terms of Service

Document A-001 · Version 1.1 · Effective August 7, 2026

These Terms of Service (these “Terms”) are a binding agreement between K-Nine Pros LLC, a California limited liability company with its principal place of business in Placerville, California (“K-Nine Pros,” “we,” “us,” or “our”), and you, the person or entity that accesses or uses the Platform (“you” or “User”). These Terms are the master terms that govern all access to and use of the Platform. By creating an account, clicking “I agree,” or accessing or using the Platform, you agree to these Terms. If you do not agree, do not access or use the Platform.

These Terms apply to every User, including professional dog trainers, dog owners, evaluators, contributors, and community participants. Certain relationships are also governed by additional agreements — for example, the Trainer Service Agreement (A-101), the Platform Evaluation Agreement (A-201), the Founding Member Subscription Agreement (A-301), the Dog Owner Platform Terms & Acknowledgment (A-401), and the Back the Mission Contribution Terms (A-302). Where an additional agreement applies to you and conflicts with these Terms on a specific subject, the additional agreement controls on that subject.

IMPORTANT: These Terms include a binding arbitration provision and a class action waiver in Section 17, which affect how disputes are resolved. Please read them carefully.

1. Definitions

“Account” means a User’s registered account that enables access to the Platform.

“AI Agent” means a Platform feature that uses artificial intelligence to generate suggestions, drafts, summaries, or other output, as described in Section 7.

“AI Output” means the suggestions, drafts, summaries, analyses, or other content generated by an AI Agent in response to inputs.

“Community” means the areas of the Platform where Users may post, share, and exchange content, including community spaces, the trainer directory, and any review or rating features.

“Directory” means the area of the Platform where dog owners may discover professional dog trainers based on trainer-provided information.

“Platform” means the K-Nine Pros software-as-a-service application made available at kninepros.com and its subdomains, including all modules, features, AI Agents, the Community, the Directory, and the Documentation.

“User Content” means any content that a User submits, posts, uploads, or makes available on or through the Platform, including profile information, posts, comments, reviews, ratings, messages, and the data a User inputs into the Platform.

“Acceptable Use Policy” means the K-Nine Pros Acceptable Use Policy (Document P-002), as updated from time to time, incorporated by reference.

“Privacy Policy” means the K-Nine Pros Privacy Policy (Document P-001), as updated from time to time, incorporated by reference.

2. Eligibility and Accounts

2.1 Age requirement. You must be at least eighteen (18) years old to create an Account or use the Platform. The Platform is not directed to and may not be used by anyone under eighteen (18). A minor may only appear on or benefit from the Platform under the Account and supervision of a parent or legal guardian who is the registered User and who is responsible for all activity relating to that minor.

2.2 Authority. If you create an Account on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, and “you” refers to that entity.

2.3 Registration. You agree to provide accurate, current, and complete information when you register and to keep it accurate, current, and complete. You are responsible for all activity under your Account.

2.4 Account security. You will keep your login credentials confidential, will not share your credentials, will ensure that each person you authorize uses that person’s own credentials where the Platform provides for separate users, and will promptly notify K-Nine Pros of any suspected unauthorized access to or use of your Account.

3. The Platform and Access

3.1 Access grant. Subject to your compliance with these Terms and, where applicable, payment of the fees stated in an additional agreement, K-Nine Pros grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Platform for your lawful purposes, during the period your Account remains active and in good standing, including any renewal periods provided in an applicable additional agreement.

3.2 Scope by relationship. The specific modules, features, AI Agents, allocations, and seats available to you depend on your relationship with K-Nine Pros (for example, free Starter access, a paid subscription Tier, an evaluation, or a dog-owner Account) and are described in these Terms, in any applicable additional agreement, and in the Module and Agent Schedule (Document S-002), which is incorporated by reference. The grant in this Section covers the initial period and any renewal periods for which you remain in good standing.

3.3 Updates. The grant extends to updates, improvements, and maintenance releases that K-Nine Pros makes generally available to Users at your access level, at no additional charge, with no obligation on K-Nine Pros to provide any particular update or to maintain any particular feature.

3.4 Documentation license. K-Nine Pros grants you a limited, non-exclusive, non-transferable, revocable right to use the Documentation solely to support your permitted use of the Platform.

3.5 Changes to the Platform. K-Nine Pros may modify, add, or discontinue features of the Platform. For material changes that adversely affect a paid feature you rely on, K-Nine Pros will provide notice where practical, as further described in any applicable additional agreement.

4. Ownership and Intellectual Property

4.1 K-Nine Pros ownership. K-Nine Pros owns and retains all right, title, and interest in and to the Platform, the Documentation, the AI Agents, and all related intellectual property, including all copyrights and all updates, improvements, modifications, and derivative works. The Platform is the original work of K-Nine Pros, developed under its direction and human creative control. Except for the limited rights expressly granted in these Terms, no right, title, or interest in the Platform is transferred or granted to you, and all rights not expressly granted are reserved to K-Nine Pros and its licensors.

4.2 Third-party and open-source components; no infringement from normal use. The Platform incorporates third-party and open-source software components that K-Nine Pros is licensed to use. K-Nine Pros represents that it has the rights necessary to make the Platform available to you as described in these Terms, and that your use of the Platform in accordance with these Terms and the Documentation will not, by itself, require you to obtain any separate license to those components or cause you to infringe the intellectual property rights of any third party. You access the Platform as a hosted service through a web browser and do not receive, modify, or distribute the Platform’s underlying source code.

4.3 Feedback. If you provide K-Nine Pros with suggestions or feedback about the Platform, K-Nine Pros may use that feedback without restriction or obligation to you.

5. User Content

5.1 You own your User Content. As between you and K-Nine Pros, you own your User Content. These Terms do not transfer ownership of your User Content to K-Nine Pros.

5.2 License to K-Nine Pros. You grant K-Nine Pros a non-exclusive, worldwide, royalty-free license to host, store, copy, reproduce, process, transmit, display, and distribute your User Content solely as necessary to operate, provide, secure, support, and improve the Platform and to make your User Content available as you direct (for example, posting to the Community or displaying your trainer profile in the Directory). This license ends when your User Content is deleted, except for copies retained in routine backups (overwritten on the regular backup cycle) and except as required by law.

5.3 Your responsibility for User Content. You are solely responsible for your User Content and for ensuring that you have all rights and consents necessary to submit it and that it does not violate any law, any third party’s rights, or the Acceptable Use Policy. K-Nine Pros does not control and is not responsible for User Content, and User Content does not represent the views of K-Nine Pros.

5.4 Accuracy of User Content. Information that Users provide — including trainer profiles, credentials, specialties, and reviews — is provided by those Users. K-Nine Pros does not author, verify, endorse, or guarantee User Content, and does not represent that any User Content is accurate, complete, or reliable.

6. Community, Directory, and Reviews

6.1 Neutral platform. The Community and Directory are spaces where Users post and exchange information. K-Nine Pros provides the software platform; it does not author User Content, does not act as a party to any arrangement between a dog owner and a trainer, and is not responsible for the conduct of any User, on or off the Platform.

6.2 No endorsement or verification. K-Nine Pros does not endorse, recommend, verify, approve, or guarantee any trainer, any User, any User Content, or any credential, listing, review, or rating on the Platform. Trainer profiles, credentials, and specialties are self-reported by trainers. The appearance or order of a listing in the Directory does not imply endorsement or recommendation by K-Nine Pros. You are encouraged to independently evaluate any trainer, including by confirming credentials with the issuing organization, before engaging that trainer.

6.3 Reviews and ratings. Where the Platform offers reviews or ratings, those reviews and ratings reflect the opinions of the individual Users who post them and not those of K-Nine Pros. K-Nine Pros does not adopt or endorse any review or rating. K-Nine Pros may, but is not obligated to, moderate, screen, or remove reviews in accordance with these Terms and applicable law, and does not provide incentives for positive reviews or suppress negative reviews.

6.4 Selecting and engaging trainers. Any agreement between a dog owner and a trainer for dog-training services is solely between those parties. K-Nine Pros is not a party to that agreement, does not provide dog-training services, and is not responsible for the services any trainer provides. Dog owners are solely responsible for evaluating the suitability of any trainer.

6.5 Moderation. K-Nine Pros may, in its discretion and as a neutral host, review, moderate, restrict, or remove User Content or restrict access for any User who violates these Terms or the Acceptable Use Policy. K-Nine Pros’s decision to moderate, or not to moderate, any particular content does not make K-Nine Pros the author of, or responsible for, User Content.

7. AI Features

7.1 Description. The Platform includes AI Agents that use artificial intelligence to generate AI Output in response to inputs from Users. The AI Agents are tools intended to assist Users and are powered in part by third-party AI providers.

7.2 Human review required; advisory only. AI Output is advisory only and is intended to support, not replace, a User’s own judgment. You are responsible for reviewing, evaluating, and confirming any AI Output before relying on or acting on it. You should not act on AI Output without independent review by a qualified person.

7.3 Not professional advice. AI Output does not constitute, and is not a substitute for, professional veterinary, medical, legal, behavioral, financial, or other professional advice. No veterinarian-client-patient relationship is created through the Platform or its AI Agents. You will not present AI Output to any third party as professional advice and will not use the AI Agents as a substitute for the services of a qualified professional, including a licensed veterinarian where animal health is concerned. No AI Output is delivered by K-Nine Pros directly to a dog owner; a professional trainer is the intermediary responsible for reviewing any AI Output before it is used.

7.7 AI disclosure and human review. Where you present AI Output directly to a dog owner or other individual, you must disclose that AI was used to help produce the advice, recommendation, or content, at least at the beginning of each session, and any consumer-facing chatbot or interactive AI feature must disclose that the individual is interacting with AI rather than a human at the beginning of each chat session. Where AI Output is used to provide advice, a recommendation, or a decision that affects a person, a qualified person must review it before it is used. You will not present AI Output as human-generated.

7.4 Your inputs and use. You are responsible for the inputs you provide to the AI Agents and for your use of AI Output. K-Nine Pros is not responsible for the inputs you choose to provide or for how you use AI Output. You will not provide inputs that violate any law or any third party’s rights or that include categories of sensitive data the Platform is not designed to handle.

7.5 No warranty of accuracy. AI Output is generated by automated systems and may be inaccurate, incomplete, or unsuitable for a particular purpose. K-Nine Pros does not warrant the accuracy, completeness, reliability, or fitness of any AI Output. The disclaimers and limitations in Sections 13 and 14 apply fully to the AI Agents and all AI Output.

7.6 AI Output ownership. As between the parties, AI Output is part of the Platform. K-Nine Pros does not claim ownership of your User Content used as inputs, but the AI Agents, the models, and the AI Output as generated are part of the Platform and are not your User Content for purposes of these Terms.

8. Data Use, Privacy, and Improvement

8.1 Privacy Policy. K-Nine Pros collects and processes personal information as described in the Privacy Policy (Document P-001), which is incorporated by reference and explains the categories of information collected, how it is used and shared, and your choices and rights.

8.2 Use to operate and improve. K-Nine Pros may use Platform data, including User Content, inputs, and AI Output, to operate, secure, support, maintain, and improve the Platform, including for analytics, troubleshooting, quality assurance, and feature development.

8.3 No sale; no training on identifiable data. K-Nine Pros does not sell your personal information. K-Nine Pros does not use a User’s User Content to train artificial-intelligence models for use outside that User’s own account, except in aggregated or de-identified form that does not identify the User or any individual. K-Nine Pros’s use of any third-party AI provider is subject to that provider’s terms, and K-Nine Pros relies on AI providers that do not train their models on K-Nine Pros’s customer data except as permitted by those terms.

8.4 Your data responsibilities. You are responsible for having all rights and consents necessary to provide the User Content and inputs you submit, and for ensuring your use of the Platform complies with privacy and data-protection laws applicable to you.

9. Acceptable Use

9.1 Your use of the Platform is subject to the Acceptable Use Policy (Document P-002), which is incorporated by reference and is at least as restrictive as the acceptable use policy of K-Nine Pros’s hosting provider. You will comply with the Acceptable Use Policy, and a violation of it is a breach of these Terms.

9.2 Without limiting the Acceptable Use Policy, you will not: use the Platform in violation of any law or any third party’s rights; infringe or misappropriate intellectual property; upload malware or attempt to gain unauthorized access to or disrupt the Platform; reverse engineer, scrape, or use automated means to access the Platform beyond what the Documentation permits; resell, sublicense, or make the Platform available to a third party except as expressly permitted; or use the Platform to send unlawful or non-consented communications.

10. Communications and Messaging Compliance

10.1 If you use the Platform to send communications to your own clients or leads (including by email or text message, and including through any automation features), you are solely responsible for complying with all laws applicable to those communications, including the Telephone Consumer Protection Act, the CAN-SPAM Act, and applicable state laws, and for obtaining all required consents, honoring opt-out and STOP requests, providing required sender identification and addresses, and maintaining any required messaging registration. K-Nine Pros provides the tools; the content, timing, recipients, and lawfulness of your communications are your responsibility.

10.2 Platform communications to you. You consent to receive communications from K-Nine Pros relating to your Account and the Platform, including service, security, and transactional messages. You may manage marketing communications as described in the Privacy Policy.

11. Fees

11.1 Some parts of the Platform are offered at no charge and others require payment, as described in the applicable additional agreement and in the Tier and Fee Schedule (Document S-001). Where you purchase a paid subscription or other paid feature, the fees, billing, renewal, and refund terms in the applicable additional agreement (for example, A-301) govern. You are responsible for applicable taxes other than taxes on K-Nine Pros’s net income.

12. Term, Suspension, and Termination

12.1 Term. These Terms apply for as long as you access or use the Platform or have an Account.

12.2 Termination by you. You may stop using the Platform and close your Account at any time. If you have a paid subscription, the cancellation and refund terms of the applicable additional agreement govern.

12.3 Suspension or termination by K-Nine Pros. K-Nine Pros may suspend or terminate your access or Account, in whole or in part, for a material or repeated breach of these Terms or the Acceptable Use Policy. Where the breach is non-urgent and a cure is practical, K-Nine Pros will provide notice and a reasonable opportunity to cure before terminating an Account. K-Nine Pros may act immediately where there is a security risk, unlawful conduct, or a risk of harm to the Platform or others. For free Accounts, either party may terminate at any time.

12.4 Effect of termination. On termination, the rights granted in Section 3 end and you will stop using the Platform. Sections that by their nature should survive (including Sections 4, 5.1, 7, 8, 13, 14, 15, 17, 18, and 19) survive termination. Data export and deletion are governed by the applicable additional agreement; where none applies, K-Nine Pros will make your User Content available for export for thirty (30) days after termination and will then delete it from the active Platform, except for copies retained in routine backups (overwritten on the regular backup cycle) and except as required by law.

13. Disclaimer of Warranties

13.1 The Platform, the Documentation, the AI Agents, the AI Output, the Community, the Directory, and all related services are provided “as is” and “as available,” with all faults.

13.2 To the maximum extent permitted by law, K-Nine Pros hereby disclaims all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement, and any warranties arising out of course of dealing, usage, or trade practice.

13.3 Without limiting the foregoing, K-Nine Pros does not warrant that the Platform will meet your requirements, that access will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Platform, the AI Agents, any AI Output, or any User Content will be accurate, complete, reliable, or fit for any purpose. K-Nine Pros does not warrant or take responsibility for any trainer, any User, or any service obtained through the Platform. Your use of the Platform and any reliance on AI Output or User Content is at your sole risk.

14. Limitation of Liability

NOTE FOR FINAL ISSUANCE: The liability cap in 14.2 is to be reconciled with the company’s bound insurance coverage before these Terms are issued in final form.

14.1 Exclusion of indirect damages. To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business, or goodwill, arising out of or related to these Terms or the Platform, whether based in contract, tort (including negligence), strict liability, or any other theory, even if advised of the possibility of such damages.

14.2 Aggregate cap. To the maximum extent permitted by law, K-Nine Pros’s total aggregate liability arising out of or related to these Terms or the Platform will not exceed the greater of (a) the total amount you paid to K-Nine Pros in the twelve (12) months preceding the event giving rise to the liability, or (b) one hundred U.S. dollars (US $100.00).

14.3 Exclusions from the disclaimers, exclusions, and cap. Nothing in Section 13 or this Section 14 limits or excludes either party’s liability for: (a) fraud or fraudulent misrepresentation; (b) gross negligence, recklessness, or willful misconduct; (c) death or personal injury to the extent caused by that party’s negligence, where such limitation is prohibited by applicable law; (d) a party’s indemnification obligations under Section 15; or (e) any other liability that cannot be limited or excluded under applicable law, including California Civil Code Section 1668. Where any limitation in this Section is held unenforceable as to a category of liability, it remains in full force and effect as to every other category.

14.4 Basis of the bargain. The disclaimers in Section 13 and the limitations in this Section 14 are a fundamental basis of the bargain and apply notwithstanding the failure of essential purpose of any limited remedy.

15. Indemnification

15.1 You will defend, indemnify, and hold harmless K-Nine Pros and its officers, members, and employees from and against any third-party claim, and any resulting damages, liabilities, costs, and expenses (including reasonable attorneys’ fees), to the extent arising out of or relating to (a) your User Content, (b) your communications to your clients or leads, including any claim under the Telephone Consumer Protection Act or CAN-SPAM Act, (c) the services you provide to your own clients, (d) your use of the Platform in violation of these Terms or applicable law, or (e) your violation of any third party’s rights.

15.2 K-Nine Pros will promptly notify you of the claim, give you control of the defense (with K-Nine Pros’s right to participate with its own counsel), and reasonably cooperate. You may not settle a claim in a way that imposes a non-monetary obligation on K-Nine Pros without K-Nine Pros’s consent.

16. Third-Party Services

16.1 The Platform may integrate with or link to third-party services (for example, payment processing, calendar, messaging, e-signature, and AI providers). Those services are governed by their own terms and privacy policies. K-Nine Pros is not responsible for third-party services and does not control them. Your use of a third-party service is at your own risk and subject to that third party’s terms.

17. Dispute Resolution; Arbitration; Class Action Waiver

17.1 Governing law. These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.

17.2 Informal resolution. Before initiating mediation or arbitration, a party will give the other written notice describing the dispute, and the parties will attempt in good faith to resolve it through informal negotiation for thirty (30) days.

17.3 Mediation. If not resolved informally, the parties will attempt in good faith to resolve the dispute through non-binding mediation in El Dorado County, California, before resorting to arbitration.

17.4 Binding arbitration. If not resolved through mediation, the dispute will be finally resolved by binding arbitration administered by a recognized arbitration provider under its applicable rules, before a single arbitrator, seated in El Dorado County, California. Judgment on the award may be entered in any court of competent jurisdiction. This Section does not prevent either party from seeking injunctive or equitable relief to protect intellectual property or confidential information in a court of competent jurisdiction.

17.5 Class action waiver. To the maximum extent permitted by law, each party may bring claims against the other only in its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party’s claims and may not preside over any representative or class proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim will proceed in court, but the remainder of this Section continues to apply.

17.6 Small-claims exception. Either party may bring an individual claim in a small-claims court of competent jurisdiction in lieu of arbitration, so long as it remains in that court and proceeds only on an individual basis.

17.7 Public injunctive relief. Notwithstanding any other provision of this Section 17, nothing in these Terms waives or limits any right to seek public injunctive relief that cannot be waived under applicable law. Any claim for public injunctive relief is severed from arbitration and may be brought in a court of competent jurisdiction, and any such claim is stayed pending completion of arbitration of the arbitrable claims. This Section 17.7 survives any determination that any other provision of this Section is unenforceable.

17.8 Severability of this Section. If any provision of this Section 17 is held invalid or unenforceable, that provision will be severed and limited to the minimum extent necessary, and the remaining provisions of this Section will continue in full force and effect, except as expressly provided in Section 17.5 (class action waiver).

17.9 Consumers: seat and format. If you use the Platform as an individual for personal, family, or household purposes (a “Consumer”), then, at your election, any mediation or arbitration under this Section will be conducted by telephone or videoconference or seated in the county of your residence, rather than in El Dorado County; and K-Nine Pros will pay the arbitration filing and administrative fees that exceed the cost of commencing an equivalent action in court, except for any claim the arbitrator determines to be frivolous. For Users who are not Consumers (including trainers and businesses), the seat is El Dorado County, California, as provided above.

18. Copyright Complaints and DMCA Notice-and-Takedown

18.1 Policy. K-Nine Pros respects the intellectual property rights of others and expects Users to do the same. K-Nine Pros responds to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (17 U.S.C. Section 512) and will, in appropriate circumstances, remove or disable access to User Content claimed to be infringing and terminate the Accounts of repeat infringers.

18.2 Notice of claimed infringement. If you believe User Content on the Platform infringes a copyright you own or control, send a written notice to the Designated Agent identified below that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material claimed to be infringing and information reasonably sufficient to permit K-Nine Pros to locate it (such as the URL); (d) your contact information, including address, telephone number, and email address; (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

18.3 Designated Agent. Notices of claimed infringement must be sent to the agent K-Nine Pros has designated with the U.S. Copyright Office:

DMCA Designated Agent: Garrett Ridley, K-Nine Pros LLC
Address: 2687 Riffle Ct., Placerville, CA 95667, United States
Email: legal@kninepros.com
Telephone: 530-409-1879
U.S. Copyright Office DMCA Agent Registration No.: DMCA-1077448

18.4 Counter-notification. If your User Content was removed or disabled and you believe the removal resulted from mistake or misidentification, you may send the Designated Agent a written counter-notification that includes: (a) your physical or electronic signature; (b) identification of the material and its location before it was removed or disabled; (c) a statement, made under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification; and (d) your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if your address is outside the United States, the judicial district in which K-Nine Pros is located) and that you will accept service of process from the person who provided the original notice or that person’s agent. K-Nine Pros may restore removed material in accordance with the DMCA.

18.5 Repeat infringers. K-Nine Pros will, in appropriate circumstances and in its discretion, disable or terminate the Accounts of Users who are repeat infringers.

18.6 Misrepresentations. Under 17 U.S.C. Section 512(f), any person who knowingly materially misrepresents that material is infringing, or that material was removed or disabled by mistake or misidentification, may be liable for damages.

19. General

19.1 Entire agreement; order of precedence. These Terms, together with the Acceptable Use Policy, the Privacy Policy, the Tier and Fee Schedule, the Module and Agent Schedule, and any applicable additional agreement (each incorporated by reference), are the entire agreement between you and K-Nine Pros regarding the Platform and supersede all prior or contemporaneous understandings. If there is a conflict, the following order of precedence applies on the subject of the conflict: (1) the applicable additional agreement (for example, A-101, A-201, A-301, A-302, or A-401); (2) these Terms; (3) the incorporated policies and schedules.

19.2 Notices. K-Nine Pros may provide notices to you by email to the address associated with your Account or through the Platform; notices regarding non-legal operational matters may be provided through in-Platform notifications. You may provide notices to K-Nine Pros through the Platform’s in-application support system or by email to the legal contact address K-Nine Pros designates. A notice is deemed received when sent, if by email or in-Platform notification, or when actually received, if by other means.

19.3 Assignment. You may not assign or transfer these Terms without K-Nine Pros’s prior written consent. K-Nine Pros may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets. Any prohibited assignment is void.

19.4 Severability. If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it will be severed, and the remaining provisions will continue in full force and effect.

19.5 Waiver. A party’s failure to enforce a provision is not a waiver of its right to enforce it later, and no waiver is effective unless in writing.

19.6 Force majeure. Neither party is liable for any delay or failure to perform (other than payment obligations) due to causes beyond its reasonable control.

19.7 Independent contractors; no professional services. The parties are independent contractors. K-Nine Pros provides software only and does not provide dog training, veterinary, behavioral, or other professional services, and is not responsible for the professional services any User provides to that User’s own clients.

19.8 Changes to these Terms. K-Nine Pros may update these Terms from time to time. For a material change, K-Nine Pros will provide notice through the Platform or by email. Your continued use of the Platform after the change takes effect constitutes acceptance of the updated Terms. If you do not agree to a change, your remedy is to stop using the Platform and close your Account.

By creating an Account, clicking “I agree,” or accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, including the arbitration provision and class action waiver in Section 17.

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